Returns & Exchanges
At Tout Terrain North America, we want you to be fully satisfied with your high-performance cycling gear. If your purchase doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags, manuals, and components are included to avoid restocking fees.
Ship the Gear
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our technicians verify the condition of the returned equipment, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing